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Warranty Policy — SEID
Legal

Warranty Policy

Space Embrace Interior Decoration LLC (SEID) — Quality you can count on

Contents
Overview
Warranty Coverage
Custom Furniture
Warranty Duration
How to Claim
Resolution
Exclusions
Warranty Overview

At Space Embrace Interior Decoration LLC, we take pride in the quality of our products and aim to provide you with durable, reliable items for your home or business. Our warranty policy ensures that your purchase is protected against manufacturing defects.

Our products are covered by a limited warranty against manufacturing defects in materials and workmanship. This warranty is in addition to any statutory rights you may have under applicable UAE law.
Warranty Coverage

Our limited warranty covers the following manufacturing defects:

Covered
  • Structural defects
  • Manufacturing defects
  • Faulty materials
  • Defective craftsmanship
Not Covered
  • Misuse, improper handling or accidents
  • Normal wear and tear
  • Incorrect installation or assembly not performed by our team
  • Exposure to moisture, heat or chemicals
  • Modifications or repairs by unauthorised parties
Custom-Made Furniture

Custom-made or bespoke furniture is covered only for structural manufacturing defects.

Cosmetic variations resulting from natural materials — such as wood grain, texture and colour differences — are not considered defects and are not covered under warranty. These characteristics are inherent to natural materials and are part of the unique beauty of bespoke furniture.
Warranty Duration

Warranty periods vary depending on the product category. If applicable, the warranty duration will be clearly stated on the:

  • Product page on our website
  • Invoice issued at the time of purchase
  • Warranty card included with your order
Please keep your original invoice and warranty card in a safe place as these will be required when submitting a warranty claim.
How to Request a Warranty Claim

To submit a warranty claim, contact us at warranty@seid.ae with the following information:

1
Order number
Your order reference as shown on your invoice or confirmation email
2
Photos or videos showing the issue
Clear images of the defect from multiple angles — videos are helpful for mechanical issues
3
Description of the problem
A clear explanation of what the defect is, when it was noticed and how it affects the product
4
Your contact information
Name, phone number and delivery address so our team can follow up

Our team will inspect the reported issue and may arrange a visit to your location if needed.

Warranty claims
warranty@seid.ae
Warranty Resolution

After inspection and verification of the defect, we will determine the most appropriate resolution from the following options:

Repair
We will repair the defective item at no cost to you
Part Replacement
We will replace the defective component or part
Full Replacement
If repair is not possible, the entire product will be replaced
Refunds are only issued if neither repair nor replacement is possible.
Warranty Exclusions

The following are explicitly excluded from warranty coverage:

  • Damage from improper use or incorrect cleaning methods
  • Damage that occurs during relocation by non-authorised movers
  • Clearance items, display products or items sold "as-is"
  • Custom furniture returns — custom orders are final sale and cannot be returned or refunded
Warranty enquiries
warranty@seid.ae
Space Embrace Interior Decoration LLC  ·  For warranty claims: warranty@seid.ae